October 25, 2024
Visiting Aid Release Notes - 10/25/2024
Coordinator and Payment Updates
Coordinator Enhancements/ New Version
We have worked closely with coordinators to enhance the Visiting Aid visit screen, creating a single view to manage all visit-related issues efficiently. Currently, the default view remains the previous version, but coordinators can access the updated version by switching views. The updated view will become the default view in December.
The updated screen provides coordinators with a centralized location to view all visits requiring action.
New Version
Old Version
Enhancements
1) Visit Errors. All visit errors are displayed in various sections. This removes the need for the coordinator to sort through all visits or individual error categories to find visits that require action.
a. Clean Visits. This section will normally show 0. You can change the setting to show “All” if you wish to see all visits for the week. The default setting is to display “Exception Visits” only.
b. Declined. This section will show all visits (or EVV errors) that were deleted in the week. This is helpful if deleted visits need to be restored. To restore a deleted visit, click on the visit and then click the restore button.
c. Time Conflict. This section will show a visit that have time conflict with another visits. The most common example is when there is an overlapping of two different caregivers at the change of a shift.
d. Time Exception. The most common error. These occur when a clock in and clock out do not match a schedule and/or exceed authorization.
e. No Authorization. Visiting Aid controls prevent EVV when there is no authorization. This section will usually have errors that relates to an adjusted authorization. Example: Original authorization was valid until 11/31; however, the payer adjusts the authorization, and it now ends on 10/20.
f. eTimesheets. Visiting Aid has robust eTimesheets functionality. The eTimesheet tab is to notify coordinator of timesheets that are pending approval. This section will also show coordinators’ timesheets that have not been completed.
i. Calendar Indicator for E-Timesheet. Coordinators can now view – on the patient calendar – the visits that were confirmed with an electronic timesheet.
2) Additional Warnings: Visiting Aid has added a missing authorization and timely filing alert to ensure the coordination team is able to address these issues daily.
3) Authorization Maximization: To ensure that the coordination team is aware of all patients that have not fulfilled their authorization. We have added the General Section to the visit dashboard. This section will show all weekly authorization that have not maximized.
Manual Payments Postings/ Workflow
The manual posting process can now add partial payments, indicate a remaining balance, and/or process (approve) a write-off in a single screen.
Inaccurate Data
Visiting Aid displays Inaccurate Data – data that does not match an external source. This could be EPaces (incorrect DOB), or it could be with the MLTCs (Senior Whole Health, Fidelis, etc.). We are also planning to display this section in other areas.
