Caregiver Guide to Telephonic EVV

Understanding Agency’s Step by Step guide to clocking in/out from a Patient’s phone


· The caregiver will need the EVV dial in phone number for the agency and his/her employee ID. If the caregiver is required to complete plan of care tasks, he/she will also need the Duty Codes associated with those tasks.


Step by Step for Caregiver


· Call agency’s EVV number from Patients phone line.

· Insert employee ID after prompt.

· Insert 1 for Clock in or 2 for Clock out followed by the # sign.

· When the visit is complete press 2# to clock out, if you have any tasks the system will prompt you to insert Duty Codes. When you are done, hang up.

Telephonic EVV V2 Flow

FAQ's from Caregivers:

Q: I am getting an error when calling EVV phone number

A: Please make sure your Caller ID is not blocked. In order to verify your location phone number must be unblocked.