Caregiver Guide to Mobile App EVV

FAQ's from Caregivers:

Q:  How do I get started using the Mobile App for EVV visits? 

A:  Follow these easy steps: 

1. Download the app from either Google Play or the Apple Store.

2. When initially open - say ALLOW to notifications. 

3. Enter your last name and Date of Birth.

4. A text message with a verification code will be sent (upon initial sign in only). 

5. Enter verification code.

6. When prompted  - say "While Using the App" regarding device's LOCATION  - MUST ALLOW. 

You may also set up biometric access based on type of phone (Fingerprint, Facial recognition, etc). 

Q: When using the mobile app, my location is not displaying correctly. How can I fix this issue?

A: Your GPS signal is weak or not available. Please use the refresh button to try and reload your location. If this does not help, please use a telephonic option for visit verification.

 Q: How do I complete a Visit using the Mobile App? 

A: to view your Schedule - click on My Schedule.  

    To Complete a Visit: 

1.  Go to Patients

2. Find your Patient and click "Check In"    This will open the patients record, show you the patient's location and visit schedule.  

3. Click Check in to start the clock.  If you are not at the patient's home, you will get a notice.   If you are starting the visit at a time that is not the scheduled time you will get a notice.   Timesheets may be required for these variances.    A Visit Time counter will start. 

4. Click the paper Icon at the bottom of the screen to view the Plan of Care - Tasks to be completed.    You close the app and return later to complete the visit and document the tasks.    You do not have to log out. 

5. At the end of the visit - mark all tasks (see FAQ on how to mark a task if not done). 

6. Obtain client signature. 

7. Caregiver signs.

8. Click CHECK OUT and your visit is completed.