Caregiver Guide to Mobile App EVV

FAQ's from Caregivers:

Q: When using the mobile app, my location is not displaying correctly. How can I fix this issue?

A: Your GPS signal is weak or not available. Please use the refresh button to try and reload your location. If this does not help, please use a telephonic option for visit verification.


Q: We changed the caregiver EVV language to Spanish, however the introduction and prompt to insert your employee ID is still in English. Can I change this?

A: No, the system requires the employee ID in order to determine the preferred language. You should train all caregivers to automatically input their employee ID after the intro recording.