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Q. How can caregiver subscribe to receive SMS notifications?
A. Caregiver should go to profile tab in Caregiver Portal and Accept Terms of Service and Privacy Policy before receiving SMS notifications from mobile career providers.
Q. What SMS Notifications can my caregivers receive?
A.1. For Caregivers with a Set Schedule:
1. The caregiver will receive an sms notification 15 Minutes before the schedule starts.
2.The caregiver will receive an sms notification 15 Minutes before the schedule ends
A.2 For A floating calendar :
The caregiver will receive an sms notification when approaching the daily limit.
The caregiver will receive an sms notification when approaching the weekly authorized hours.
A.3 When utilizing E-Timesheets :
The caregiver will receive a verification code via sms and when entered they will be directed to fill out the E-Timesheet.
A.4 When communicating via the Agency Hub.
The caregiver will receive an sms from the agency via the EVV phone number and can respond via sms directly to the Agency Hub.
Q. How can I diagnose why my caregivers are not receiving sms messages from the agency?
A. Make sure when you hire the caregiver they save your agency toll free number in their cell phone.
To find your agency toll free number please navigate to Admin, Settings, Agency, EVV there you will find your EVV phone numbers.
Q. Why do I see a broken image in SMS message?
A. Our Agency Hub SMS messages allows you to send or receive up to 250 characters. If you send or receive images in text body and the length of the message exceeds 250 characters you will see broken images.
The agency hub is recommended for SMS communications only, we offer alternate routes for Timesheets and JPEG images.
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