Q. Caregiver/Patient is not receiving SMS Notification?
A. Please make sure recipient did not block SMS phone number:
https://support.twilio.com/hc/en-us/articles/223133627-Error-21610-The-message-From-To-pair-violates-when-sending-SMS
Q. How I can resend link to recipient?
A. Make If link was sent you can copy it from Agency Hub and resend.