SMS Troubleshooting 

Q. Caregiver/Patient is not receiving SMS Notification? 

A. Please make sure recipient did not block SMS phone number:

 
https://support.twilio.com/hc/en-us/articles/223133627-Error-21610-The-message-From-To-pair-violates-when-sending-SMS

Q. How I can resend link to recipient?

A. Make If link was sent you can copy it from Agency Hub and resend.