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FAQs
Q: Can I have multiple user logins? How do I add a New user?
A: Yes, we encourage each user to have their own login in order to track changes and adjustments within the system.
You can add unlimited users by selecting Admin; Settings; Users;
Complete the fields across the top of the page and click "Add New User"
This will send an email to the user with a link for them to set up their User Name and their password.
Q: Can I manage or limit employee access?
A: Yes. An Admin user can adjust the level of access of Associates / Users
the ROLE assigned to the user will control their access.
See the Guide: User Management for details on how to set up roles.
Q: What if a new user did not get the email to set up their account?
A: you can resend the invitation email.
Navigate to Admin > Settings > Users
Click the "Resend Invitation" link and a new email will be sent to the user for setting up their account.
Q: How do I reset a user's Password?
A: Navigate to Admin > Settings > Users
Click "Password Reset" and an email will be sent to the user with a link for the user to reset their password.
Q: Why can’t I delete one of my data records?
A: If the data record you are trying to delete has a reference to any other record(s), you will not be able to delete it unless you remove all references (references should be listed in the alert).
Q: Why does the system have long loading times?
A: We recommend using high speed internet when working with your daily visits. As a Verification Organization we are constantly scrubbing visit data to ensure there are no conflicts and alerts.
You should be using minimum of 60 Mbps for download and 40 Mbps for upload.
(In order to get your screenshot internet speed test go to Google and search for “Internet speed test” run “Speed Test”)
Q: Can my workers connect to Visiting Aid portal from outside of USA?
A: Yes, please contact us your account representative and we will create a VPN accounts for your outside workers.
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